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Increased Signal Support

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Increased Signal Support
Admin Reporting Tool
Dashboard Manage Reports Reporter Lookup Channels (M3U) Services Settings ISP Help Team Activity Log Report Portal

Dashboard

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Recent Reports
Search by name or phone — either field alone is fine. Matching is partial and case-insensitive.
Search by name and/or phone to find a reporter's submissions.
No channels yet. Add an M3U URL in Settings and click “Parse Now”.
Services & M3U Mapping

Each service is a content source shown in the reporter portal's “Select Service” dropdown (Channels, On-Demand & Request panels). Give each service its own M3U URL, then Parse to pull that service's channels & categories. Add, edit, enable/disable, or remove services below.

Service Ch. Service
Enabled		 Channel
Reporting		 On-Demand
Issue		 Request
Movie/Series		 Last Import Actions
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Discord Webhooks

The moment a report is submitted, it is posted here so your team is notified.

After you verify a report in Manage Reports, click Echo to Supplier to forward it here.

Appearance & Branding — Master Theme

This tool inherits both its colours and its brand name from your MVLTD Theme Suite, so it always matches your client area. If the Suite is unreachable, the last good values are used — the page never breaks.

Managed by the MVLTD Theme Suite

Colours, fonts and the brand name are pulled from the Suite automatically — there is nothing to configure here, and these settings are not overwritten when you update this plugin. Change the brand in Theme Suite › Header › Brand text (it falls back to your WHMCS company name).

Currently showing as: Increased Signal

Set automatically by the Suite installer: https://increasedsignal.com/modules/addons/mvltd_theme_manager/broadcast.php?f=css

How often to re-fetch the theme (default 60 s). Palette changes appear within this window; Save or Test & Sync applies instantly.

Change My Password

ISP Troubleshooting

Powers the single “ISP Troubleshooting” button on the reporter portal. Reporters pick their provider (or device) and see step-by-step instructions to disable ISP blocks (firewall / security shield / web guard, etc.). Everything here is editable — add or remove providers, rename sections, and edit the numbered steps (one step per line). Leave the list empty to hide the button on the portal.

Show “ISP Troubleshooting” on the client portal

When this is off, the ISP Troubleshooting button is hidden from reporters and the help pages cannot be opened, even by a direct link. Your providers and steps below are kept — switch it back on at any time to restore the button.

Team Members
Each team member signs in with their own username & password. Super Admins can manage users, Admins can manage reports & settings, Support Agents can respond to reports.
MemberEmailRoleStatusLast LoginActions
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Activity Log
Audit trail of all admin actions — who did what, when, and which report it affected.
WhenMemberActionReportDetail
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Add Team Member
Reset Password

Set a new password for . They will use this on their next sign-in.

Echo to Supplier

Echo report to the supplier Discord webhook. Add optional verification notes so the supplier knows what due diligence was performed.

This text is included in the supplier's Discord message and saved on the report.

Add Service

This service's channels come from this playlist. The URL (with credentials) is encrypted at rest and never displayed in full. You can Parse it after saving.

Sections offered by this service